Shipping policy
Shipping Policy (Trade Customers)
Last Updated: October 2025
Restmor Ltd provides reliable trade distribution across the United Kingdom. All orders placed on this website are processed as business‑to‑business sales in accordance with our Terms and Conditions.
Dispatch and Delivery
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Orders are processed on Business Days only (Monday to Friday, excluding UK public holidays).
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Dispatch times may vary depending on order volume, stock availability, and carrier schedules.
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Standard delivery typically occurs within 3–5 Business Days from dispatch confirmation.
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Restmor Ltd will notify you promptly if delivery dates are subject to delay for reasons beyond our control.
Carriers
We partner with trusted couriers and pallet freight providers to deliver large or bulk trade orders.
Tracking details are issued upon dispatch for transparency.
Shipping Costs
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Large or palletized orders may incur additional freight charges which will be confirmed before shipping.
Risk and Ownership
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Risk in the goods passes to the buyer upon delivery to the agreed address.
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Title remains with Restmor Ltd until full payment has been received in cleared funds.
Damaged or Missing Goods
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All shipments must be inspected upon arrival.
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Any shortage, loss, or damage must be reported to sales@restmor.co.uk within 3 Business Days of receipt.
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Restmor Ltd may request photographic evidence and reserves the right to inspect before approving claims.
International Orders
Where authorised, international shipping is arranged separately and subject to quotation.
All export orders must comply with UK trading regulations and relevant freight documentation requirements.
Contact
For questions about shipping or to report delivery issues, please contact:
Restmor Ltd
Unit H, Bramingham Business Park, Enterprise Way,
Luton, LU3 4BU, United Kingdom
Email: sales@restmor.co.uk
